Refund policy
Returns & Exchanges
Chapter II does not offer refunds. Every piece is one-of-one and is sold once.
Exchanges are accepted within 7 days of delivery, subject to the following conditions:
- The piece must be unworn since delivery, unwashed, and in the same condition it was sent in
- The Chapter II hangtag must be intact and attached
- The exchange must be requested by email at hello@wearchaptertwo.com within 7 days of delivery
- Return shipping is arranged and paid for by the customer (approx. Rs. 300 via TCS)
- The piece may be exchanged for another item in the current Chapter II inventory of equal or greater value (the customer pays the difference where applicable)
- Pieces of lower value than the original purchase may be selected, but the price difference is not refundable
Damaged, defective, or incorrect items
If a piece arrives in a condition materially different from what was listed — undisclosed damage, wrong piece shipped, or a verification error — contact us within 48 hours of delivery at hello@wearchaptertwo.com with photographs.
Where the claim is verified, Chapter II will arrange and pay for return shipping and either:
- Replace the piece with an equivalent from the current inventory (subject to availability), or
- Provide a full refund to the original payment method
Pieces not eligible for exchange
- Pieces worn since delivery, washed, altered, or returned without the Chapter II hangtag
- Pieces requested for exchange after 7 days
- Pieces shown clearly in listing photographs with the condition disclosed
Cancellations
Orders may be cancelled at no cost before dispatch. Once dispatched, the order falls under the standard exchange policy.
Contact hello@wearchaptertwo.com Karachi, Pakistan